People |
Processes |
Places |
| How can you
measure perfomance and improvement in
a 'People, Processes, Places' approach? |
 Usability
- The guiding principle of user
analysis must be 'how can we keep
things as simple as possible?
'. Usability can be measured by
satisfaction and time taken to
understand and to complete tasks. |
 Reliability
- however a process is implemented,
it must be reliable - robust,
repeatable and rapid. Modern IT
systems have speed, but still
require complex and careful programming
to obtain maximum efficiency.
Reliable automated tasks will
save people time. |
 Availability
- The 'right place, right time'
must always be available to ensure
you and your business partners
can always trade. In a global
economy, this also means at 3am
when nobody is in the office?
Online B2B systems are an important
evolution in availability. |
|
|
People
are the driving force behind any successful
enterprise. To
solve any business problem or introduce
new products and services, their ideas
and issues must be carefully understood
and analsyed.
|
Processes are the operational
'engine' of the business. Even
a small business can evolve a complex web
of systems and rules. A full understanding
of how and why they exist is vital to progress. |
People and processes need
a place to meet and exchange information.
The key principle
is to use the 'right place at the right
time' - otherwise you waste time - and money.
Some typical places include;
- Telephones
& emails
- Web sites & software
- Databases & emails
- Meetings & Conferences
|
